Grievance Training for Managers
Managing a grievance can be challenging, especially if you are unfamiliar with the process. Grievance Training for Managers provides the knowledge and skills needed to manage grievances sensitively, fairly and legally.
The course covers the essentials of grievance management, including what grievances are, when and how employees can raise them, and the steps for managing both formal and informal approaches. It also provides practical guidance on preparing for hearings, gathering evidence, managing overlapping grievance and disciplinary cases, and adhering to GDPR requirements.
With clear guidance on conducting hearings, communicating outcomes, and managing appeals, this course enables managers to foster a respectful workplace culture and conduct grievances with confidence and professionalism.
Want to find out more information on our Grievance Process?
The Grievance Process
The Grievance Process Training is an essential, in-depth programme that equips staff and managers with the knowledge and skills to handle workplace grievances effectively, ensuring fair and compliant resolution in line with UK employment laws and organisational policies.
£25
Complete the form below to discuss multi-licence discounts with our team.
Who should take this course?
Grievance Training for Managers is for leaders and supervisors who need to undertake a grievance process. It is also a useful refresher course for HR professionals.
Please note we also offer Disciplinary Training for Managers which supports managers to conduct fair and legally compliant disciplinary hearings.
Course duration
Grievance Training for Managers takes approximately 25-30 minutes to complete.
Course aims
By the end of Grievance Training for Managers, participants will:
- Understand what constitutes a grievance and recognise the circumstances in which employees may raise one.
- Be able to identify when and how employees can raise grievances formally or informally and determine the appropriate course of action.
- Know the procedures, legal considerations, and best practices for addressing grievances informally, including handling complaints against managers.
- Understand how to acknowledge, document and respond to formal grievances, even in the absence of established procedures.
- Be able to conduct and communicate the outcomes of grievance hearings while ensuring legal compliance and procedural fairness.
- Understand how to manage appeals and handle overlapping grievance and disciplinary cases effectively.
Course accreditations
Our accreditations mean you can be confident that we deliver high-quality, effective eLearning that forms part of a professional development programme.
We pride ourselves on our extensive certification and accreditation. We’re CPD Certified and this course is SCORM compliant which means it can be integrated as part of your existing LMS or used as part of our SHINE learning management system.
Learn more about our health and safety accreditations.
Benefits of Grievance Training for Managers
- Equips managers with the knowledge to handle grievances effectively, ensuring legal compliance.
- Provides clear guidance on conducting fair and unbiased grievance hearings.
- IOSH Approved, CPD Certified and SCORM Compliant training.
- Grievance Training for Managers can be completed at the participant’s own pace, at a time that suits them.
- Interactive training to keep participants engaged throughout.
- Multiple choice quizzes so participants can check their understanding as they go.
- Summaries at the end of each section to enhance understanding.
Course Overview
What is a grievance?
- What a grievance is and the circumstances when an employee can raise a grievance.
Understanding the options
- An employee’s options for raising a grievance formally and informally, and when each path is appropriate.
Informal meetings
- What the informal process involves, legal rights, and what procedures to follow if the complaint is about you.
How to raise a formal grievance
- The process an employee should follow to raise a formal grievance and who they should approach.
- The importance of raising a formal grievance in writing and what the letter or email should cover.
- What to do if an employer does not have formal grievance procedures in place.
Grievance acknowledgement
- How to acknowledge a formal grievance and why it is important to do so without delay.
- The importance of arranging to hold a grievance meeting within 5 working days and what information to communicate to the employee before the meeting, including their right to be accompanied and who can accompany them.
The grievance hearing
- The purpose of a grievance hearing.
- How to prepare for a grievance hearing.
- What steps to follow to ensure the procedure is fair, and how an employer should conduct themselves.
- Where to hold the meeting.
- An employee’s responsibilities during the meeting.
- What evidence bring to support the grievance.
- What happens if more evidence is needed to decide an outcome.
- How GDPR affects what information can be shared.
- The importance of asking the employee what they would like the outcome of the hearing to be.
- How to communicate the outcome of a hearing to an employee.
An employee’s right to appeal
- When an employee can appeal the outcome of a grievance, and how they must do so in writing.
- The procedures an employer must follow if an employee appeals a decision and who can conduct an appeal hearing.
Overlapping grievance and disciplinary
- If a grievance and disciplinary overlap, how to decide whether to hold the hearings together or separately.
Start your learning adventure
Created by experts. IOSH Approved. CPD Certified. Our fire, health and safety courses support your compliance training needs. We offer flexible eLearning options. Buy individual courses now and start learning. Or simply call us to discuss group discounts and enterprise pricing options.
Buy now – individual course
- Fully interactive – online learning
- Certified training – created by experts
- Perfect for smaller businesses and sole traders starting out
Call us – volume discount
- Save money – volume discounts
- Control – central dashboard
- Reporting – monitor training progress
- Ideal for mid-sized SMEs needing to deploy training at scale
Call us – Enterprise pricing
- Bespoke – tailored to your needs
- Comprehensive – over 50 courses
- Support – 1-2-1 account management
- Perfect for larger businesses needing a wide variety of training
FAQs
Can the training be tailored to our organisation’s grievance procedures?
While the course covers general principles and best practices, it can be supplemented with additional resources or sessions to address your organisation’s specific grievance policies. Please contact us for more information about bespoke courses.
What are the key benefits of this training for my organisation?
By equipping managers with the knowledge and confidence to manage grievances effectively, this course helps reduce workplace disputes, minimise legal risks, and foster a respectful and compliant workplace culture.
Is the course suitable for managers with no prior experience handling grievances?
Yes, grievance management training is designed to provide a comprehensive introduction to grievance management, making it ideal for managers who are new to the process or need a refresher on best practices.
What kind of support can I expect if I encounter issues with the course?
We offer full technical support to ensure a smooth experience, whether you’re using our SHINE platform or integrating the course into your LMS. Additionally, our customer support team is available to answer any questions related to course content or compliance.
Is there a discount if I need to train a large team?
Yes, we offer volume discounts for businesses that need to train multiple employees. Please contact us to discuss your requirements, and we can provide pricing based on your team size.
What happens if someone fails the course assessment?
Participants who don’t pass the assessment on their first attempt can review the course material and retake the assessment. The course is designed to support learning, with interactive elements and quizzes to reinforce understanding throughout.
How quickly can this training be rolled out to my team?
Once purchased, the course can be accessed immediately through our SHINE platform or integrated into your existing LMS, allowing employees to begin training right away.
Can I monitor employee progress throughout the training?
Yes, if using the SHINE platform, you can track employees’ progress, view completion rates, and download certificates for compliance records.
How is it delivered?
Grievance Training for Managers is delivered online or through a computer network to each trainee at their desktop, laptop or mobile device.
We can also provide the course to be integrated into a SCORM compliant LMS.
Training can be completed at the employee’s own pace by “bookmarking” and recording progress and returning to the training later.
SHINE – Compliance record keeping
The Praxis42 Digital Platform SHINE is our advanced eLearning management system and helps organisations deliver effective online learning for their employees.
A cost-effective tool for compliance record-keeping, SHINE allows you to view and manage employee training records easily. Individual training certificates can be printed as proof of compliance for audits or visits from enforcing agencies.
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The Grievance Process – Download course information
