Helpdesk service

Competent health and safety support for your organisation.

Our Helpdesk service gives you access to health and safety support by telephone or email, whenever you need it.

You will receive access to a competent health and safety consultant, key compliance documentation, virtual assessments, an annual on-site visit from a consultant, a health and safety policy and procedures, and much more.

If your organisation doesn’t have a dedicated responsible person or access to health and safety resources is limited, we can support you.

This service is designed for companies with 200 employees or fewer.
If you have more than 200 employees please get in touch so we can discuss your specific needs.

What are the benefits?

Comply with the law

Helpdesk provides you with access to the advice, guidance, information and documentation you need to manage your organisation’s health and safety effectively and comply with the law.

Keep people safe

Reduce the risk of accidents and ill-health which leads to lost time in sickness absence by empowering people with the specialist support they need to manage health and safety effectively.

Save money

Directly employing health and safety experts can be very expensive. Our service is designed to be cost effective to enable you to meet your legal obligations and focus your resources on growing your business.

Unlimited access to experts

By outsourcing health and safety support to us, you will have access to qualified and experienced fire, health and safety experts who can offer you clear guidance that is realistic and proportionate to your needs.

Having access to competent health and safety advice when you need it makes compliance easy and reassures you that what you are doing is right.

Monthly
Annual

Monthly

£250

per month

Purchase our monthly Helpdesk subscription today. Make your first monthly payment and then one of our team will be in contact to arrange your subscription.

* Switch to our annual subscription and save £500 *

Annual

£2,500

per year

To subscribe to our Helpdesk service please complete your details below and a member of our team will be in touch to set up payment and to discuss the plan you require in detail.

* Save £500 a year by selecting our annual subscription *

What does the Helpdesk service include?

Health and safety support – an email or phone call away

Empowering people to make great decisions is challenging. When a decision may affect people’s health and safety it is important to get it right first time.

Helpdesk is a responsive advice and guidance service. When you outsource health and safety support to us you know you have a trusted partner that will work with you to create a safe and compliant workplace.

Find out how we can provide health and safety support to your organisation by completing the form below or contacting us on 0203 011 4242.

Case Studies

Discover how we helped to support our clients’ compliance goals with our range of case studies.

Access to unlimited competent advice

Praxis42 will be formally appointed as your competent person, fulfilling your duties under The Management of Health and Safety at Work Regulations to have access to competent advice.

Includes: Certificate of Appointment, which can be used as evidence for tenders, or as part of an SSIP (Safety Schemes in Procurement) submission.

You will receive unlimited access to our fire, health and safety experts by telephone, email, or directly through our SHINE platform. Our specialists can support your organisation with advice and guidance on law, best practice, risk assessments and much more. Our aim is to help you to make informed decisions when managing risks.

Virtual health check audit

Our virtual health check audit meets the expectations of the Health and Safety Executive’s PDCA (Plan, Do, Check, Act). Results from the health check audit will help you improve health and safety in your business. PDCA is the key to making sure your management system remains up to date and relevant.

Includes: Virtual assessment of your health and safety management system, providing insights into legal compliance, areas of strength and areas for development.

On-site health and safety visit

Your consultant will attend your site to undertake a health and safety review of your business, this includes:

How you manage health and safety
Critical hazards and risks within your business
Consultation time with an experience professional
A report of the findings and recommendations

Health and safety policy

You will have access to a health and safety policy which meets legal compliance, which you can customise.

Your policy will be updated when there are changes in legislation or best practice, ensuring it remains up to date and relevant.

Access to our resources hub

Our resources hub is a library of health and safety documents developed by our health and safety experts, which you can customise to your organisation. This saves you time and supports you to develop your management system.

Templates are updated whenever legislation and guidance changes. Plus, if you need a template that is not on the resources hub, we will be more than happy to help.

The resources hub can be found on our SHINE platform.

Incudes: Template documents covering key areas of risk, e.g. checklists, toolbox talks, logbooks, risk assessments, inspections, guidance

Incident reporting advice and guidance for RIDDOR

In the event of an incident, we will support you to understand your recording, reporting and investigating duties. Outsourcing health and safety to our experienced consultants brings you peace of mind that you have complied with the law.

Includes: Review of an incident report, help determining if an incident must be reported to RIDDOR, support completing a RIDDOR report form, virtual support to help you start a RIDDOR investigation.

Legislation and best practice updates

Our dedicated service ensures that your organisation remains consistently well-informed about the latest developments in legislation, regulatory updates, and emerging best practices, empowering you to proactively and seamlessly adapt your operations as necessary to maintain compliance and enhance efficiency.

Includes: General updates sent to you by email or accessible via our SHINE platform.

On demand services

As a Helpdesk client you will have access to our on-demand services at preferential rates.

Popular services include:

Virtual DSE workstation assessments
Maternity risk assessments
Contractor vetting
Contractor RAMS review (risk assessment and method statement)
Fire risk assessments
General risk assessments.
PEEPs (personal emergency evacuation plans).

What our clients say

From national pub chains to global insurance, our clients value our expertise and service.

I have found the team at Praxis42 to be one of the best providers of fire risk assessments in the UK. The fire expertise, together with a robust quality assurance process, means the quality of fire risk assessments are high.
The customer services ethos of the leadership team, together with the number of directly employed fire risk assessors means Praxis42 are quick to respond and react to our changing prioritises and resourcing requirements.
Rachel Price – Director, Health and Safety Consulting UK&I at AECOM

Praxis42 have provided health, safety and food hygiene audits and risk assessments for our public house estate for nearly 10 years and visit over 3200 premises annually. Their multi- skilled team understand what is required and apply pragmatic solutions to help us ensure compliance across the complex hospitality environment. Coupled with this they use technology to deliver and are flexible in their delivery and enable us to continuously improve our risk profile and are a pleasure to work with.
Dan Dutfield – Group Safety Manager – Ei Group

We worked with Praxis42 in August 2020 to obtain a Covid-19 Return to Work eLearning module for our staff. The module from Praxis42 stood out from others as it delivered on all fronts: the content was excellent, it was visually engaging as a result of using the latest eLearning software and the user experience was fantastic.
William Brown – HR Manager – The Glasgow School of Art

I would have no hesitation in recommending Praxis42 and their interactive and engaging training solutions.
Ian Horsman, Head of Health, Safety and Environment at Atos UK

The compliance learning management system tracks, records and reports on the training which provides just the right level of information for me to manage completion of the programme. Working with Praxis42 was very simple and they were helpful and professional throughout the process.
Marianne Pendray – Director of Operations, Legal and Compliance – ITV

Praxis42 were chosen after an extensive tender process earlier this year. The quality and range of the e-learning courses, assessments and documents were excellent and the ability to tailor these to the specific needs of Hiscox customers greatly appreciated. The team has shown themselves to be highly professional, flexible and dedicated to building a long-term partnership with Hiscox and delivering a great experience to our customers.
Chris Parker – UK Underwriting Vendor Manager – Hiscox

Praxis42 understands how a compliance programme is delivered and supports me at a strategic level, with insights and help with what often appears a complex subject, with pragmatic clear guidance, advice and solutions.
Ross Warden – Retail Director – Kurt Geiger

We like working with Praxis42 as they are large enough to manage the business requirement but are small enough to ensure that there is a personal relationship to assist with dynamic situations at speed to ensure that McColl’s needs are met.
Alison Fagan – Health and Safety Manager – McColl’s

We are delighted that our partnership with the Praxis42 team has been extended for a further three years and are looking forward to working with them on the next phase of our safety journey.
Ellen Davis – HSW Operations and Vendor Manager – BT

Our health and safety services

We are dedicated to supporting you to manage workplace risks effectively to ensure the continued success of your organisation. Our consultants collaborate closely with you, offering pragmatic advice and providing practical, actionable solutions that align with your business goals.

Health and Safety Consultancy Services

With our health and safety consultancy services you can rest assured that your organisation will establish robust strategies to protect your employees’ health and safety and maintain legal compliance.

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Fire Safety Consultancy

All our fire safety consultants have a rich background of practical experience, spanning various industries and organisations, including the London Fire Brigade. They are highly knowledgeable and exceptionally helpful.

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Risk Assessment Services

We offer a full range of tailored risk assessment services including complex and specialist risk assessments. This includes COSHH assessments, DSE assessments (virtual and in-person), workplace transport risk assessments and much more.

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Health and Safety Audits

Health and safety audits are crucial for ensuring organisations meet legal requirements and industry standards. Our comprehensive audit services extend beyond compliance to establish a safer work environment.

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ISO 45001 Certification Consultancy

Our experienced consultants can help you establish a strong reputation in your industry and win new business by supporting you to achieve ISO 45001 certification.

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Workplace Transport Risk Assessments

Workplace transport risk assessments are vital for safeguarding employees, visitors, and passers-by. With expertise spanning across all industries, our team will support you to fulfil your legal obligations and reduce the risk of harm.

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Helpdesk

Receive guidance and advice from an experienced health and safety consultant as and when you need it with our convenient Helpdesk service.

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RAMS Review

Our health and safety consultants can act as your competent person by creating your RAMS documents or reviewing your existing RAMS to ensure they are suitable and sufficient, so that your employees, contractors and others are protected.

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Health and Safety Policy Development Service

Are your health and safety policies and procedures up to date?

Health and safety policies play a crucial role in reducing workplace incidents by providing a structured framework and clear guidelines for maintaining a safe, healthy working environment.

You may find that keeping your policies and procedures up to date with changes in legislation and industry standards as well as changes in your workplace is time consuming and requires expertise.

Our solution

We can develop and create health and safety policies for your organisation or review your existing policies.

Our consultants ensure your policies reflect your organisation’s commitment to safety, comply with legislation and align with industry standards and best practices.

Health and safety policies, when developed in conjunction with risk assessments, support a safer working environment by providing clarity and accountability. Policies set out employer’s and employees’ responsibilities, the procedures for preventing and responding to accidents and much more.

Legislation Awareness Alerts Service

How do you stay up to date with changes in health and safety law?

Keeping informed about your legal responsibilities can be an additional worry for organisations. It is time-consuming and requires extensive knowledge of law and standards. But staying up to date with changes in legislation and regulation ensures you can understand the impact and plan ahead to meet the new requirement.

Our solution

Praxis42 health and safety advisory service has a dedicated team that is constantly alert for legislation changes and the impact these changes may have.

We ensure you have all the information you need to manage changes to legislation in your organisation.