Conflict Resolution Training
Conflict resolution training provides employees and managers with the knowledge and skills to prevent and manage conflict in the workplace.
Workplace conflicts can happen in any organisation. 292,000 adults in England and Wales experienced violence at work in 2022/23, and an estimated 485,000 employees resign from their jobs every year due to conflict.
The total cost to the UK economy of resignations and dismissals linked to conflict is estimated to be £11.9 billion. Damaged relationships between work colleagues can also affect productivity and harm an organisation’s reputation.
Everybody, no matter what their job role, can benefit from conflict resolution training.
Want to find out more information on our ‘Conflict Resolution Training’ course?
Conflict Resolution Training
Conflict resolution training provides employees and managers with the knowledge and skills to prevent and manage conflict in the workplace.
£25
Complete the form below to discuss multi-licence discounts with our team.
What are the benefits of our conflict resolution training course?
- Equips employees with the skills to manage disagreements, leading to a more productive, thriving workplace.
- Fosters an organisational culture where employees feel valued, supported and part of a team which reduces turnover and enhances reputation.
- Reduces the likelihood of disputes escalating to stressful and expensive legal action.
- Suitable for employees across all business sectors.
- IOSH Approved, CPD Certified and SCORM Compliant training.
- Online conflict management training can be completed at the employee’s own pace.
- Interactive training to keep participants engaged throughout.
- Multiple choice quizzes so participants can check their understanding as they go.
- Summaries at the end of each section to enhance understanding.
Who should take this course?
Training on conflict management is essential for employees across every sector and job role.
Course duration
Conflict resolution training takes approximately 25- 30 minutes to complete.
Course accreditations
Our accreditations mean you can be confident that we deliver high-quality, effective eLearning that forms part of a professional development programme.
We pride ourselves on our extensive certification and accreditation. We’re CPD Certified and this course is SCORM compliant which means it can be integrated as part of your existing LMS or used as part of our SHINE learning management system.
Learn more about our health and safety accreditations.
Conflict Resolution FAQs
Why is conflict resolution training necessary for all employees, even if they don’t manage people?
Conflict can arise in any workplace and between colleagues at any level, not just managers. This training helps employees across all roles identify potential conflicts early, de-escalate situations, and prevent workplace tensions from escalating, contributing to a more harmonious and productive environment.
Is this training relevant for remote or hybrid teams?
Absolutely. Remote and hybrid work environments can present unique challenges in communication and conflict resolution. This training helps employees recognise and resolve conflicts in virtual settings, where misunderstandings can easily occur due to limited face-to-face interaction.
Can the training be customised to address our specific workplace challenges?
Yes, we can tailor the course content to reflect your organisation’s specific conflict scenarios or industry challenges. Customisation ensures that employees receive training relevant to the situations they may face in their specific roles and environment.
What kind of support can I expect if I encounter issues with the course?
We offer full technical support to ensure a smooth experience, whether you’re using our SHINE platform or integrating the course into your LMS. Additionally, our customer support team is available to answer any questions related to course content or compliance.
What happens if someone fails the course
assessment?
Participants who don’t pass the assessment on their first attempt can review the course material and retake the assessment. The course is designed to support learning, with interactive elements and quizzes to reinforce understanding throughout.
Can conflict resolution training help prevent legal issues?
Yes, by training employees and managers to handle conflicts appropriately, you reduce the risk of situations escalating to a point where legal action may be taken, such as claims related to harassment or unfair dismissal.
How frequently should employees undergo conflict resolution training?
We recommend conflict resolution training at least every two years to ensure that employees stay up to date on best practices and that new staff members receive the same training. Regular refreshers help reinforce skills and improve communication across the organisation.
How does this training help protect personal safety in high-risk situations?
The course includes strategies for recognising early signs of aggression and practical techniques to de-escalate conflict. Employees also learn how to protect their personal safety and when to seek assistance if a situation becomes high-risk.
Is there a discount if I need to train a large team?
Yes, we offer volume discounts for businesses that need to train multiple employees. Please contact us to discuss your requirements, and we can provide pricing based on your team size.
How quickly can this training be rolled out to my team?
Once purchased, the course can be accessed immediately through our SHINE platform or integrated into your existing LMS, allowing employees to begin training right away.
Start your learning adventure
Created by experts. IOSH Approved. CPD Certified. Our fire, health and safety courses support your compliance training needs. We offer flexible eLearning options. Buy individual courses now and start learning. Or simply call us to discuss group discounts and enterprise pricing options.
Buy now – individual course
- Fully interactive – online learning
- Certified training – created by experts
- Perfect for smaller businesses and sole traders starting out
Call us – volume discount
- Save money – volume discounts
- Control – central dashboard
- Reporting – monitor training progress
- Ideal for mid-sized SMEs needing to deploy training at scale
Call us – Enterprise pricing
- Bespoke – tailored to your needs
- Comprehensive – over 50 courses
- Support – 1-2-1 account management
- Perfect for larger businesses needing a wide variety of training
Assessment
At the end of the conflict resolution course there are 10 multiple choice questions to answer, and the pass mark is 80%.
Certificate
If you complete managing conflict training on SHINE, you will receive a certificate on successful completion of the course which is downloadable as a PDF file.
Course aims
By the end of the conflict management course participants will:
- Understand an employer’s and employee’s legal responsibilities for managing conflict at work.
- Understand the consequences of unmanaged conflict.
- Be able to identify the signs and causes of conflict in the workplace.
- Know different strategies for de-escalating and preventing conflicts.
- Know how to protect their personal safety in high-risk situations.
Course Overview
1. Recognising workplace violence?
Definition of workplace violence with key statistics.
Examples of types of workplace violence including threats and intimidation, abusive language, harassment and physical violence.
2. Workplace policies and duties
The purpose of a workplace policy addressing violence, aggression, harassment and bullying in the workplace.
An employer’s legal responsibility to prevent and manage workplace violence, aggression, harassment and bullying.
An employee’s responsibility to protect their own health and safety and that of others by using strategies to manage conflict, following their employer’s safe systems of work and reporting incidents.
3. Human reaction to conflict
The ways in which individuals react rationally and emotionally when upset or threatened.
Common triggers for anger in the workplace. The difference between anger and rage.
What prevents people from acting inappropriately when they feel angry.
4. Recognising early signs of anger
The different ways in which individuals manifest anger through their words, appearance, body language.
5. De-escalating conflict
Practical ways to manage an interaction with someone when they are angry. How to de-escalate different situations through positive communication strategies.
6. Protecting personal safety
How to protect your personal safety in high-risk situations. The importance of being aware of where you are, who’s around you and taking sensible precautions.
The purpose of an emergency plan and what to include in an emergency plan.
Course screenshots
Fully interactive. Clear and simple. Created by experts.
How is it delivered?
Conflict resolution training is delivered online or through a computer network to each trainee at their desktop, laptop or mobile device.
We can also provide the course to be integrated into a SCORM compliant LMS.
Training can be completed at the employee’s own pace by “bookmarking” and recording progress and returning to the training later.
SHINE – compliance record keeping
The Praxis42 Digital Platform SHINE is our advanced eLearning management system and helps organisations deliver effective online learning for their employees.
A cost-effective tool for compliance record-keeping, SHINE allows you to view and manage employee training records easily. Individual training certificates can be printed as proof of compliance for audits or visits from enforcing agencies.
Related courses
Need further health & safety courses? Explore similar courses from our library.
What our clients say
From national pub chains to global insurance, our clients value our expertise and service.
Conflict Resolution Training – Download course information
