The Grievance Process
If you have received a written grievance from an employee, it can be a bit daunting. Knowing the best way to handle this, particularly if you aren’t used to receiving and dealing with staff complaints, is essential.
Our Grievance Process course is designed to educate managers and employers on the process of conducting an effective grievance hearing, and how to investigate this properly.
Our Grievance Process course is designed to help employers and managers develop a fair and consistent grievance procedure for disputes in their workplace.
What are the benefits?
- Outlines best practices in handling workplace grievances.
- Guidance on how to hold an informal and formal grievance hearing.
- Explains the appeals process.
- Helps avoid costly Employment Tribunal claims
- IOSH Approved, CPD Certified and SCORM Compliant training.
Who should take this course?
The course is designed predominantly for managers and supervisors who need to undertake a grievance process but is also a useful reminder for anyone working in HR.
The course duration is 25-30 minutes and can be completed online at your own pace.
Our accreditations mean you can be confident that we deliver high-quality, effective eLearning that forms part of a professional development programme.
We pride ourselves on our extensive certification and accreditation. We’re ISO 9001 quality management certified, CPD Certified, and an IOSH Approved training provider.
This course is SCORM compliant which means it can be integrated as part of your existing LMS or used as part of our SHINE learning management system.
Learn more about our health and safety accreditations.
Start your learning adventure
Created by experts. IOSH Approved. CPD Certified. Our fire, health and safety courses support your compliance training needs. We offer flexible eLearning options. Buy individual courses now and start learning. Or simply call us to discuss group discounts and enterprise pricing options.
Buy now – individual course
- Fully interactive – online learning
- Certified training – created by experts
- Perfect for smaller businesses and sole traders starting out
Call us – volume discount
- Save money – volume discounts
- Control – central dashboard
- Reporting – monitor training progress
- Ideal for mid-sized SMEs needing to deploy training at scale
Call us – Enterprise pricing
- Bespoke – tailored to your needs
- Comprehensive – over 50 courses
- Support – 1-2-1 account management
- Perfect for larger businesses needing a wide variety of training
Aims of the course
The course aims to help delegates to understand the main stages of a grievance process, and how best to effectively conduct a grievance hearing.
It covers the right to be accompanied, how to investigate the grievance and provides guidance for formal findings along with the appeal process.
The course includes the following:
- What is a “Grievance”
- ACAS code of practice definition
- The Grievance Process
- Conducting a grievance hearing
- Right to be accompanied
- Grievance investigations
- Grievance outcome
- Grievance appeals
Download our Grievance Process Training course brochure.
Download our Grievance Process course brochure
Fully interactive. Clear and simple. Created by experts.
How is it delivered?
Our Grievance Process course is delivered through our SHINE eLearning platform. This solves the problem of compliance record keeping by recording the completion of courses and making them available for you to view and manage electronically. No more struggling to find training records should you have a visit from the enforcing agency or an audit.
Candidates can access the course through a web browser on a desktop or laptop PC. We can also provide the course to be integrated into a SCORM compliant LMS.
The training can be completed at the employee’s own pace by bookmarking and recording progress and returning to the training at a later time. In delivering the training in this way, the normal cost of training is reduced, whilst still achieving the desired awareness and compliance with the organisation’s legal responsibilities.
At the end of the training, the trainee will complete an assessment.
SHINE – compliance record keeping
The Praxis42 Digital Platform SHINE is our advanced eLearning management system, tailored to help organisations deliver effective online learning for their employees.
A cost-effective tool for compliance record keeping, SHINE allows you to view and manage employee training records easily. Individual training certificates can be printed as proof of compliance for audits or visits from enforcing agencies.
What our clients say
From national pub chains to global insurance, our clients value our expertise and service.
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